Normally Brazil Beverage sends the orders placed online within two working days from the date of order or payment if applicable.. However, there might be a delay in periods of high demand such as the arrival of containers, promotions or festive dates.
When the customer submits his order, he expressly agrees that the carrier will be the one indicated by Brazil Beverage and that any doubts regarding collection, transportation and delivery, must be dealt with prior to the order is sent.
The collection will be made at the address of Brazil Beverage by the carrier indicated by it.
After collection, the responsibility for transport and delivery becomes the carrier.
Brazil Beverage will provide by email, a tracking number for the customer to follow the progress of the transport and delivery of your order.
The delivery of the Goods will be considered completed when:
a) Brazil Beverage (or the carrier designated by Brazil Beverage) delivers the Goods to the address indicated by the Client, even
if he Client is not present at the address.
b) Customer or the carrier indicated by the Customer takes possession of the Goods at the address of Brazil Beverage
Estimated shipping times:
>North Island 2 to 3 working days
>South Island 3 to 5 working days
>Rural area 2 to 3 additional business days
Note: In times of high demand such as Christmas and New Year, Easter etc., these deadlines may be extended
Once the loss is verified and confirmed by the carrier, Brazil Beverage will make the reshipment at no additional cost to the customer.
If the damage is verified in whole or in part of the order, the customer must provide images of the damaged products and send to Brazil Beverage, which will send the damaged products back, at no additional cost to the customer.
It is recommended to the customer that when receiving his order, check the integrity of the packaging and if in doubt ask the driver to wait for the packaging to open to confirm the integrity of its contents.